Refunds

You have 14 days to give it a go.

Updated 27 October 2026.

Request a refund

If Query Anvil isn’t right for you, email hello@queryanvil.com within 14 days of purchase to request a full refund.

Use the email address from your order and include your Lemon Squeezy order number or receipt. Don’t send payment card details or your license key. You can tell us what didn’t work for you, but you don’t need to troubleshoot before asking.

Your license

Refunding a purchase cancels its license. You’ll need a new valid purchase to keep using Query Anvil.

Cancellation is picked up by the app’s license checks. It isn’t instant on an offline computer; its existing offline allowance can last up to seven days from the last successful check. Your databases and local files aren’t deleted when a license is cancelled.

Payment

Refunds are processed through Lemon Squeezy to the original payment method. Lemon Squeezy says a refund can take up to 10 days to appear on your statement.

Consumer rights

The 14-day policy is in addition to your rights under applicable consumer law, including the Australian Consumer Law. It doesn’t limit a remedy you’re entitled to for a faulty or misdescribed product after that window.

If you have a problem outside the 14 days, email us. You can read more about Australian consumer rights and guarantees on the ACCC website.